Troubleshooting

Having problems? Give the following tips a try.

Note Rush doesn't hear me playing anything when I play the initial Middle C

"Play Middle C to Start" listens to whatever note you give it and calibrates the rest of the round to the note it hears. You should see a yellow bar fill up at the bottom of the window as you play. If you don't see any yellow at all, the most likely problem is that Note Rush doesn't have permission to access the microphone on your device. Try the following steps:

iPhone/iPad:

On your device, open the main Settings app .
Tap Privacy.
Tap Microphone.
Find Note Rush in the list. If the Microphone permission is turned off (gray), move the switch to the right until it turns green.
Turn your device completely off by pressing and holding the power button and "slide to power off".
Turn it back on and try playing Note Rush again.

Android:

On your device, open the main Settings app .
Tap Apps or Application Manager (depending on your device, this may look different).
Tap Note Rush.
Tap Permissions. If the Microphone permission is turned off (gray), move the switch to the right until it turns green.
Try playing Note Rush

Note Rush doesn't reliably hear me when I play correct notes

Here's a few things you can try to improve note detection.

Make sure you are giving Note Rush a clear Middle C to start

Note Rush tunes itself to the sound of the note it hears when you play Middle C at the start of each round. This enables it to work for non-concert-pitch instruments and out-of-tune pianos, but it's important to play this note clearly and on-pitch (for variable-pitch instruments) or the whole round will be 'off'. If you are playing a concert pitch instrument you could try tapping the "Skip Calibration" button at bottom of the screen instead of playing Middle C to start and see if that helps.

Reduce background noises, including talking

Make sure there are no other background noises while you're using Note Rush. Talking over notes in particular can interfere with its ability to detect notes properly.

Legato, not Staccato!

Try holding each note until detected rather than playing staccato.

Is your device in a case?

If so try taking it out (some cases can cause problems with the microphone)

Move your device around

Try moving your device to different positions relative to the instrument - You could even try turning it upside down to change where the microphone is pointed. If you've been sitting your device on a piano music stand, try holding it instead. If this helps, try resting it on something padded rather than directly on the piano body.

Try another instrument

Try with a different instrument to see if the issue is with the instrument. Acoustic pianos tend to work better than keyboards because keyboards usually have less sustain. Don't have another instrument? Try singing!

Try another device

Try installing on a different phone or tablet to see if the problem is with your particular device. If it is, you could try updating the operating system to the latest available version.

If none of that helps, I am always working on improvements to note detection, so keep an eye out for the next update!